Hire a customer support specialist

Both. Spoken English is tested on a recorded call before anyone reaches the bench, and we tell you the level we scored. If your volume is mostly phone, say so when you share the role and we shortlist for it specifically, because the strongest ticket writer is not always the strongest on a call.

Usually two to three weeks on the questions already covered in your help center, and longer on anything touching refunds or billing, because that is where you want them asking. Most clients give them a list of what they can decide alone on day one and extend it each week.

Only if the placement is set up that way from the start, and the hours still add to a normal week rather than a sixth day. If you need genuine seven day cover, that is two placements, and we will say so rather than stretch one person across it.

Tribe does. They are contracted through us in their own country, and you sign one agreement with Tribe. You get a worker on your team without opening an entity or running foreign payroll.

Tell us inside the first month and we shortlist again. The replacement costs nothing and we stop billing the placement that did not work from the day you tell us. We would rather swap once than lose the account.

Yes. You see two or three profiles with their work samples, you interview the ones you want, and you decide. Nothing starts until you pick someone.